Terms & Conditions
Welcome to Elegant Dreams Pilates Centre. By purchasing a package, booking a class, attending a workshop, enrolling in a teacher training program, or participating in any of our services, you agree to the following Terms & Conditions.
Membership & Packages
Package Activation
• Packages will activate upon your first booking.
• Unused packages may automatically activate 30 days from the date of purchase.
Package Validity
• All packages are subject to their stated validity period.
• Expired packages are non-refundable and cannot be reinstated unless approved by management.
Non-Transferable Packages
• Packages are non-refundable and non-transferable unless specifically stated otherwise.
• Packages may not be resold to third parties.
• Elegant Dreams Pilates Centre reserves the right to reject any package obtained through unauthorized means.
Package Extensions
• Approved package extensions are subject to an administrative fee.
• Trial packages, promotional packages, and introductory offers are not eligible for extension.
Cancellation & No-Show Policy
12-Hour Cancellation Rule
• Class bookings must be cancelled at least 12 hours before the scheduled class start time.
• Late cancellations within 12 hours will result in the deduction of one class credit.
• No-shows will result in the loss of the booked class credit.
Medical Exceptions
• Requests for late cancellation waivers due to medical reasons must be submitted on the same day as the scheduled class.
• Supporting medical documentation may be required.
• Approval remains at the sole discretion of management.
Class Bookings & Waitlist
Class Reservations
• All bookings must be made through our official booking system.
• Classes operate on a first-come, first-served basis.
Waitlist
• Members may join the waitlist when classes are fully booked.
• If a space becomes available, eligible waitlisted members may be automatically added to the class.
• Waitlisted bookings are subject to the same cancellation policy as confirmed bookings..
Studio Rules & Etiquette
Arrival Time
• Participants are encouraged to arrive at least 10 minutes before class.
• Late arrivals may be denied entry if the instructor determines that joining the class would compromise safety or disrupt the session.
Grip Socks
• Grip socks are required during Reformer Pilates classes for hygiene and safety reasons.
Respectful Environment
• Participants are expected to treat instructors, staff, and fellow members with respect.
• Disruptive, abusive, or inappropriate behaviour may result in removal from the class or termination of membership privileges.
Photography & Video Policy
Educational Purposes
• Classes, workshops, and teacher training sessions may be photographed or recorded for posture analysis, educational review, instructor development, or quality improvement purposes.
Marketing & Promotional Use
• Photographs and videos taken within the studio may be used for marketing, advertising, social media, website content, and promotional materials.
Opt-Out Requests
• Participants who do not wish to appear in photographs or videos must notify the studio in writing prior to attending.
• While reasonable efforts will be made to accommodate requests, complete exclusion cannot be guaranteed in group settings.
Third-Party Content
• Elegant Dreams Pilates Centre is not responsible for photographs, videos, or content independently posted by students, visitors, or third parties on external platforms.
Health & Safety
Participation Responsibility
• By attending our classes, workshops, or training programs, you confirm that you are physically fit to participate.
• You are responsible for informing the instructor of any injury, medical condition, pregnancy, surgery, or health concern prior to participation.
Assumption of Risk
• Participation in Pilates and fitness activities involves inherent risks.
• You voluntarily participate at your own risk.
• Elegant Dreams Pilates Centre shall not be held liable for injuries or damages arising from participation except where required by law.
Personal Belongings
• Members are responsible for their personal belongings at all times.
• The studio accepts no liability for lost, stolen, or damaged items.
Workshops & Teacher Training
Workshop Registration
• Workshop and course fees are non-refundable unless otherwise stated.
• Your place is only confirmed upon receipt of payment.
Course Changes
• Elegant Dreams Pilates Centre reserves the right to modify schedules, instructors, venues, course content, or assessment requirements where necessary.
Certification
• Certification will only be awarded upon successful completion of all attendance, assessment, and practical requirements.
Intellectual Property
• All manuals, course materials, educational resources, videos, presentations, photographs, and workshop content remain the intellectual property of Elegant Dreams Pilates Centre.
• Materials may not be copied, reproduced, distributed, recorded, shared, sold, or republished without prior written consent.
Limitation of Liability
• Elegant Dreams Pilates Centre shall not be liable for indirect, incidental, or consequential losses arising from participation in classes, workshops, teacher training programs, or use of studio facilities.
• The studio shall not be responsible for service interruptions, instructor substitutions, equipment maintenance, force majeure events, or circumstances beyond reasonable control.
Changes to These Terms
• Elegant Dreams Pilates Centre reserves the right to update or modify these Terms & Conditions at any time. Continued participation in our services constitutes acceptance of the latest version.
Contact Us
Elegant Dreams Pilates Centre
Phone: 0175797391
Email: hello@elegantdreamspilates.com
By attending our classes, workshops, events, or teacher training programs, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.